FAQs

Questions & Answers

How do I order?

Click on "Add to cart" in any product page and the selected products will be automatically added to your shopping cart, you can then complete the order by following the simple purchase procedure by clicking on "Checkout".

How do I order several products?

Click on "Add to cart" in any product page, all the selected products are automatically added to your shopping cart, you can then complete the order by following the simple purchase procedure. To add more products simply click on the X of the shopping cart widget, then repeat the process choosing the products you want to add.

Do the prices include VAT?

Yes, all prices on our website are inclusive of VAT.

Can I have the invoice of my orders?

Certainly, inside the checkout, when completing the payment form, there is a special box where you can enter your VAT number / Fiscal Code or your PEC address. It is also necessary to enter the correct billing address during this procedure.

Which payment methods do you accept?

We accept the following payment methods: Visa, MasterCard, Maestro, Shopify Pay, Apple Pay, Google Pay, PayPal, Klarna, Wire Transfer.

When will I receive my order?

Given their uniqueness, most of our products are hand-made to order in our Italian workshops. Therefore delivery times are linked to our artisanal production. We try our best to process your orders as soon as possible, clearly it takes time to hand-craft premium products made in Italy.

The estimated delivery time can be viewed on each product page and in the order confirmation email. If there are products with different delivery estimates in your order, we will ship the entire order when the product that requires the longest delivery time is ready. If you have an urgent need for specific products, with delivery times shorter than other products in the same order, please add a note to the order or contact us within 3 days from the date of the order.

You will receive another notification, with the tracking code, when your order has shipped.

How much are transport costs?

- Free Shipping on orders from €150.00
- For orders less than €150.00 the shipping cost is €9.90

Can I use my right of withdrawal?

We invite you to read the following article: Returns and Refunds Policy

If you have any further questions, please don't hesitate to contact us at info@ghidini1849.com.