FAQs

Questions & Answers

Click on "Add to cart" in any product page and the selected products will be automatically added to your shopping cart, you can then complete the order by following the simple purchase procedure.

Click on "Add to cart" in any product page, all the selected products are automatically added to your shopping basket, you can then complete the order by following the quite simple purchase procedure. To add more products simply click on the X of the shopping cart widget, then repeat the process choosing the products you require.

Yes, all prices on our website are inclusive of VAT. The only additions may be shipping costs, where applicable.

Certainly, when filling in the shipping form there is a specific box where you can enter your VAT code and company tax id code, even if they are the same. When the products are shipped you can request a sales invoice in PDF format to the email address you provided during the purchase procedure.

There are various ways of paying for your order Credit card - Visa, MasterCard, Maestro, Shopify Pay, Apple Pay, Google Pay, PayPal. All payment methods are secure, what’s more at no time are we able to know your credit card data.

When placing an order, you can first check the delivery time within the product page, then in the cart and checkout (under the shipping method).

If you have already placed an order, you can check the delivery time on the order confirmation email, under the shipping method.

Most of the items on our site are unique and made to order in our artisan workshops. This means that delivery times follow the production process: the estimated delivery time varies, in this case, from 2 to 6 weeks. If we manage to prepare the order in advance, you will be promptly updated.

However, some items may be in stock, so they will be delivered in approximately 2-10 business days.

Free Shipping on orders from € 90,00.
For orders of less than € 90,00 the shipping cost is € 9,99.

You have the right to withdraw from the purchase of any product bought online. For further information read our Refund Policy.

In case you might need, here you find the model of Withdrawal Form.

If the courier passes for delivery and doesn’t find anyone, they will leave calling card with a call free number you can call to agree on another delivery time. After the third call storage charges will be applicable, which imply extra costs for you. In this case you will have to pay the additional costs, calculated on the days of storage.

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