Free Shipping on orders from € 90,00.
For orders of less than € 90,00 the shipping cost is € 9,99.
Delivery of the products purchased on the Website is carried out in given countries:
Given their uniqueness, most of our products are hand-made by order in our Italian workshops. Therefore delivery times are linked to our artisanal production. We try our best to process your orders as soon as possible, clearly it takes time to hand-craft premium products Made in Italy.
Estimated delivery time is displayed at each product page.
You will receive another notification when your order has shipped.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.