Returns and Refunds
If you buy as a consumer, you have 14 days from delivery to withdraw from the purchase of a non-personalized product.
What cannot be returned
Withdrawal does not apply to made-to-measure or personalized products, nor, as a rule, to B2B orders, unless otherwise agreed in writing.
How to request a return
- Fill in the Return Requests form within the 14 days. If you have a right of withdrawal, submitting the form counts as your withdrawal notice.
- Wait for our instructions before shipping. Without instructions the parcel may not be accepted.
- Send the products back within 14 days of our message, unless we indicate otherwise or the law sets a different period.
In the form, give your name, order number, email and, if needed, which items you wish to return. Acknowledgement of the request is not approval of the return or of the refund.
Return conditions
Products must come back intact, with all accessories, not installed, and packed in the original box or an equivalent one. They may be opened and inspected.
Return shipping is at your expense, as is the transport risk until we receive the parcel. We recommend a tracked and insured service.
Refund
On receipt we open the parcel and record the opening, to check that the product is complete and intact. Opening and inspecting it is permitted. If it is installed, damaged or incomplete, we may, within the limits of the law, withhold an amount equal to the loss in value, or decline a return that does not meet the conditions.
We refund using the same payment method as the purchase, within 14 days of the withdrawal notice. We may wait until we have received the products or proof of shipment, as the law allows.
If a partial return substantially reduces the order value, for example below the free-shipping threshold, we may deduct the shipping costs originally borne by us, within the limits allowed.
Returns from outside the EU
Returns from non-EU countries are outside the standard procedure and require our written approval. Shipment must be DDP (Delivered Duty Paid): parcels with unpaid duties may not be accepted. Shipping, duties and customs charges remain with the customer and are not refundable.
This page covers a change of mind. If the product is damaged or not in conformity, see the warranty.
Last updated: September 2026. See also Shipping policy and Warranty.